Frequently Asked Questions

We would love your feed back!

If you have a question -- CLICK HERE TO SUBMIT YOUR QUESTION

 

Getting Started

Our site is still under development and we can make any suggested updates or changes that are within our capacity.

 

We do ask that you take a minute to verify and update your contact information.

It is very important that you fill in all the fields so as to serve you better. Insure that we have a current email address so that we can contact you as far as tracking or other needed information concerning your order

 

  Why do I have to order even number of label sheets?

We print your labels "2-up" on an 11 x 17 sheet to save cost for you, and production time for us. We then cut the sheet into two 8 1/2 x 11s which we ship to you. Rather than waste the "extra" sheet if ordering "odd" numbers, we hope that you will be able to utilize the extra sheets.

 

    Why do I have to enter "How many of this tag would you like on the sheet"?

Remembering that the template creation page is to assist in new template sheet generation, we would like to know how many of each tag you would like on your lable sheet. You can enter a number. For example: 6. You can also enter a phrase. For example: "One per sheet". Don't worry about filling up a sheet or if there are blanks... FLP will contact you to verify your information and to insure we are creating the template correctlu. This form is really a "request for a new tag".

 

  Will I be notified when my order is shipped?

We are working on an updated tracking system for you, so to insure all goes as you would like, verify your email address in the EDIT tabs

 

  Orders are downloaded on Monday mornings

FLP will download all weekly orders on Monday mornings. Then the data base is emptied. Once we have downloaded the weekly orders, you will no longer be able to see the prior week's order list. We are presently working on making prior week's orders viewable. Site updates are up and coming.

 

Helping you help your customers

  • Online Ordering and Creation

    We try to make the entire ordering process easy and quick - let us know how we can improve!

  •  CLICK TO DOWNLOAD USER MANUAL
  • Tag Codes - Updating or Adding New Codes per Distributor

    This feature enables you to quickly update or add new codes. We will then notify you of the updates and ask if new label sheets are to be created. This manual will assist you in the process of updating or adding new codes.

  •  CLICK TO DOWNLOAD UPDATE MANUAL
  • Communication

    We are here for you when you need answers. We are open from 8:00am to 5:00pm (EST) Monday - Friday

  • Product Preview

    We provide low-res PDFs for you to view and download to verify that you are ordering just the label sheet you need with all the correct information.